Return Policy
Last updated: 2024 07 01
Thank you for shopping at Unteka Trading, UAB. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Non-returnable Items
Certain types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Some health and personal care items
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Girulių g. 10, LT-12112 Vilnius.
6. Restocking Fee
All returns are subject to a 30% restocking fee which will be deducted from your refund.
7. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
8. Contact Us
If you have any questions on how to return your item to us, contact us at [email protected].
