Return Policy

Return Policy

Last Updated: 2025-09-01

Thank you for shopping with us. We want you to be fully satisfied with your purchase. This Return Policy explains your rights and obligations when returning goods purchased from miamisnus.com.

1. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period will expire 14 days after the day you received the goods.

To exercise your right of withdrawal, please notify us by email at [email protected], clearly stating your decision to return the product.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.

  • It must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

Please note that you are allowed to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning — as you would in a physical store.

If the product shows signs of use beyond that, a deduction from the refund may apply for diminished value.

3. Non-returnable Items

The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return for health or hygiene reasons and that were unsealed after delivery(e.g., personal care, oral-use, or nicotine-related products).

  • Perishable goods or items with a short shelf life.

  • Gift cards and digital vouchers.

4. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, we will refund the full amount (including standard delivery costs, if applicable) using the same payment method you used for the purchase, unless you agree otherwise.

Refunds will be issued within 14 days from the day we receive the returned goods or from the day you provide proof of having sent them back — whichever comes first.

5. Shipping

You are responsible for the direct cost of returning the goods, unless otherwise stated or if the goods were faulty or incorrectly delivered.

Please contact us via email before returning any items to confirm the process.

6. Exchanges

We only replace items if they are defective or damaged upon arrival.
To request an exchange, contact us at [email protected].

7. Sale Items

Sale or discounted items are refundable under the same conditions as regular-priced items, unless explicitly marked as non-returnable at the time of purchase.

8. Contact Us

If you have any questions about returns or your consumer rights, please contact us:
Email: [email protected]